Shipping and Return
Thank you for choosing our eSim services. We understand the importance of a seamless experience for our customers, and we strive to make the process of purchasing and returning eSims as simple as possible. Please take a moment to familiarize yourself with our Shipping and Return policy below.
Delivery Method: eSim purchases will be delivered via email to the email address provided by the customer during the checkout process.
Delivery Time: eSim orders will be processed and delivered almost instantly, typically within a few minutes. However, in rare cases, the delivery may take up to 24 hours due to technical or unforeseen circumstances.
Confirmation: Upon successful delivery, the customer will receive a confirmation email containing the eSim activation instructions and a unique QR code for scanning.
Our refund policy applies to eSIM cards purchased through our services under certain conditions. Refunds will be issued using the original payment method (e.g., credit card) utilized during the purchase, and the refund process may require up to 30 business days.
To qualify for a refund, you must fulfill the following criteria:
a. Order Cancellation: You are eligible for a refund if you cancel your order before receiving the QR code via email. We cannot provide refunds or exchanges once the QR code has been sent or scanned. As digital goods are non-returnable, refunds due to buyer’s remorse will not be entertained after the QR code has been sent. Ensure you review all product details before finalizing your purchase.
b. Resolving Service Issues: If you encounter any issues with our service, we can only consider a refund or exchange if the problem is reported and verified by our Support Team while you are in the destination country (e.g., Japan). The Support Team will assess whether the issue falls within our purview before initiating the refund process. Refund requests submitted after returning to your home country without prior confirmation will not be entertained.
To apply for a refund, contact us at [email protected] within the stipulated time frame and provide the necessary information for us to determine your eligibility. If your refund request is approved, we will process the refund using the original payment method within the specified timeframe. Be aware that the duration for the refunded amount to appear in your account may vary depending on your financial institution and payment method.
By purchasing an eSim from our platform, you agree to adhere to the Shipping and Refund policy outlined above. If you have any questions or concerns, please do not hesitate to contact our customer support team. We are always here to help and ensure a smooth experience for you.